Troubleshooting

Help articles related to troubleshooting account issues.

I forgot my password, how do I reset it?
If you have forgotten your password, you can request a password reset for your GCaccount.  Note: If you no longer have access to the email address as...
Wed, 21 Aug, 2019 at 11:04 AM
I'm locked out of my account. What do I do?
After entering an invalid password five times, GCaccount will notify you that you have been locked out of your account. The lockout will only last five minu...
Thu, 18 Jul, 2019 at 10:37 AM
I no longer have access to the email address I use for GCaccount. How do I retrieve access and update it?
Whether or not you can access your email, you can still use this email address to log in to your GCaccount. There are multiple ways to regain access to y...
Thu, 18 Jul, 2019 at 10:53 AM
I forgot to log out of my account on another computer. Is there a way I can view active sessions and log out remotely?
If you forgot to log out of your account, you can view all devices where your GCaccount is logged in. From here, you can also close specific sessions.  ...
Thu, 18 Jul, 2019 at 2:16 PM