Have you forgotten your password? No worries, you can easily retrieve your password on GCcollab.

Note: If you no longer have access to the email address associated with your account, please contact us. There is no need to create another account.

Request a password reset

  1. After choosing a language on the GCcollab splash page, click Log in in the top right corner to open a Log in window.

  2. There, you will find the option to help you with your password. Click Forgot your password?
  3. Type in either your username (in the format of YOURFIRSTNAME.YOURLASTNAME) or email address that you used to register for a GCcollab account. If you do not remember your username, please click here for instructions on how to find your username.

  4. Check the box “I’m not a robot”.

  5. Click Request.
  6. You will be returned to the main GCcollab page. Wait patiently and check your email for a new message.

  7. Once you receive the Request for new password / Demande d'un nouveau mot de passe email from GCcollab, click on the link found in the message or copy and paste the link into your internet browser.

  8. Once on the Change password webpage, you will be asked to enter a new password.

  9. Click the Change password button. You will be returned once again to the main GCcollab page.

Use account security questions to reset your password

If you have set security questions on your GCaccount, you can use these security questions to regain access and create a new password. Learn more about security questions by reading How do I set up security questions for my account?